1. Who we are
This Privacy Policy explains how IOPTIME PRIVATE LIMITED (“iOPTIME”, “we”, “us”, or “our”) collects, uses, and protects personal data when you visit this website or contact us about our Salesforce, IoT, and AI services.
For UK data protection purposes, the data controller is:
IOPTIME PRIVATE LIMITED
128 City Road, London, EC1V 2NX, United Kingdom
Email: contact@ioptime.com
We also operate from offices in Delano, California, USA, and Islamabad, Pakistan. Personal data may be processed by our group companies in those locations, with appropriate safeguards where required.
2. Data we collect
We may collect:
- Identity and contact data — name, email address, company name, and message content when you submit an enquiry form or email us.
- Technical data — IP address, browser type, device information, and pages visited, collected through server logs and cookies.
- Usage data — how you use this website, including referral source and approximate location derived from IP address.
We do not intentionally collect special category (sensitive) personal data through this website. Please do not include health, financial account, or other sensitive information in the contact form.
3. How we use your data
We use personal data to:
- respond to enquiries and provide information about our services;
- operate, secure, and improve this website;
- measure site performance and understand how visitors find us;
- comply with legal and regulatory obligations;
- establish, exercise, or defend legal claims.
We do not sell your personal data.
4. Legal bases (UK GDPR)
Depending on the activity, we rely on:
- Legitimate interests — operating our website, answering business enquiries, and keeping our systems secure, where those interests are not overridden by your rights.
- Consent — non-essential cookies or optional marketing, where we ask for it.
- Contract — where processing is needed to take steps at your request before entering a contract, or to perform a contract with you or your organisation.
- Legal obligation — where we must retain or disclose information to comply with the law.
5. Cookies
This website may use strictly necessary cookies to function, and optional analytics cookies to understand traffic. You can control cookies through your browser settings. Blocking some cookies may affect site functionality.
6. Sharing your data
We may share personal data with:
- service providers who host this website, provide email, analytics, or IT support, under written agreements;
- our group offices in the UK, United States, and Pakistan, solely for the purposes in this policy;
- professional advisers (legal, accounting) where needed;
- authorities if required by law or to protect our rights, users, or the public.
We require processors to keep data confidential and to use it only on our instructions.
7. International transfers
Because we operate in the UK, USA, and Pakistan, personal data may be transferred outside the UK. Where we transfer UK personal data to a country that is not covered by UK adequacy regulations, we use appropriate safeguards such as the UK International Data Transfer Agreement or Addendum, or another lawful transfer mechanism.
8. How long we keep data
We keep enquiry data only as long as needed to handle your request and for a reasonable follow-up period, typically up to 24 months, unless a longer period is required for legal, tax, or dispute purposes. Website logs are kept for a shorter operational period.
9. Your rights
Under UK GDPR you may have the right to access, correct, erase, or restrict processing of your personal data, to object to processing based on legitimate interests, and to data portability. Where we rely on consent, you may withdraw it at any time. These rights are not absolute.
To exercise your rights, email contact@ioptime.com. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
10. Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. No website or transmission is completely secure, and we cannot guarantee absolute security.
11. Children
This website is intended for business audiences. We do not knowingly collect personal data from children.
12. Changes
We may update this policy from time to time. The latest version will always be published on this page with a revised “Last updated” date.
13. Contact
Privacy questions: contact@ioptime.com
United Kingdom — 128 City Road, London, EC1V 2NX
United States — 1710 High St Unit #259, Delano, CA 93215
Pakistan — Office 25–26, 2nd Floor, Executive Complex, G-8 Markaz, Islamabad
This policy is provided for transparency about how this website handles personal data. It is not legal advice. Please have it reviewed by your counsel before relying on it for regulatory filings.